Delivery Information

Delivery in the UK is based on order value, 0ur normal postage and packing charges for our Ladderguards are as follows;

Value of OrderUK Delivery
Up to GBP £ 10.00£ 5.00 +VAT
Up to GBP £ 25.00£ 8.00 +VAT
Up to GBP £ 82.00£10.00 +VAT
Up to GBP £400.00£20.00 +VAT
Over GBP £400.00£30.00 +VAT

We will only deliver the goods ordered by you to the delivery address you give us at the time you make your order. You will usually receive email confirmation that your order has been shipped, if you do not receive the email, please check your spam/ junk filter settings.

In the event that there is no one available to receive the delivery, and instructions have been provided to leave the parcel, Multzer Limited or their couriers will not be responsible for the safety or security of the parcel if left in line with the instructions.

We aim to ship all goods within two working days of receiving your order, for delivery addresses within the UK we normally suggest you should allow 3 to 5 working days, following the day on which the order is placed. We are sorry, but we cannot accept responsibility for any delay in delivery. Note that orders delivered by ParcelForce / Royal Mail are not considered late until 15 working days after despatch.

If you do not receive goods ordered within 30 days of the date on which you ordered then please notify us by e-mail, or in writing at our contact address.

Deliveries to other countries may take longer depending on destination; Europe typically 7 to 10 working days, Rest of World typically 10 to 14 working days. We are sorry, but we cannot accept responsibility for any delay in delivery. Note that additional security checks may take place in certain countries. This may result in a delay in the delivery of orders to some countries.

International orders may be subject to Customs inspections and/or fees based on each country's specific regulations. Multzer Limited is not responsible for these inspections or actions and the recipient will be responsible for any customs fees or taxes payable. Should the recipient refuse to pay these charges, you will be liable to pay the return costs for the goods. If the return cost exceeds the value of the goods and the option of abandoning/ destroying the goods is chosen, no refund will be given for the order.

Not all items are stocked, for example; products may be temporarily out of stock and bespoke ladder guards are made to order. In the event that your order is likely to take longer than 5 working days to deliver we will contact you and advise the expected delivery time.

Please note that we do not offer a specific delivery date for your order, unless confirmed by contacting us on 01200 760 860.

A condition of placing your order is that you accept that Multzer Limited does not accept claims for consequential losses for any reason including delayed delivery.

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