Returns & Cancellation Policy

Returns

If you do not receive goods ordered by you within 30 days of the date on which you ordered them please notify us by e-mail, or in writing.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by emailing; sales@ladderguard.co.uk with your order number, name and address, or by writing to our offices; 7 Church Close, Blackburn, BB2 7JU, within 14 calendar days of the delivery of the goods in question. Alternatively, please do not hesitate to call us on; 01200 760 860.

Cancellations

To cancel your order you must notify us by emailing; sales@ladderguard.co.uk with your order number, name and address, or by writing to our offices; 7 Church Close, Blackburn, BB2 7JU, or simply calling us on 01200 760 860 during our office hours; 9:00am and 5:00pm GMT, Monday to Friday.

For further contact information, please refer to our contact page.

You may cancel your order at any time prior to your order being processed; orders are usually processed on the same day that they are received.

If you cancel your order, but we have already processed the goods for delivery, you must cancel your order by contacting us as described above in the Returns section, no later than 14 calendar days following the day of delivery and you must return the goods undamaged back to us at Multzer Limited, Unit A4, 83 Bison Business Centre, Leyland, PR26 7QR.

You are responsible for the return costs, which will not be refunded.

You cannot cancel your order if the goods you have ordered are newspapers, magazines, personalised items, or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered.

Note that a full refund will be provided for the original order value; however, it shall be your responsibility to pay the return costs. Alternatively, advise us of a date to collect the product from the order delivery address and we shall collect the goods, note that if we collect the goods we shall charge you the collection costs.

For all cancellations/ returns, we require you obtain a proof of post from the Post Office, or other courier, which if required, shall be provided to us as proof of return.

We reserve the right to cancel your order if:

If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 28 days of return of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

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